SHIPPING & RETURNS

1. Processing Times:

The time I need to prepare an order for shipping varies, although overall, I always aim to ship within 1 business day from the time the order was placed. I manage same day shipping, whenever possible though.

2. Shipping Times:

Shipping estimates provided by our shipping carriers are:

North America: 3-10 business days
Europe: 7-20 business days
Australia, New Zealand and Oceania: 7-20 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery times depend on shipping carriers. Please note that carrier shipping delays due to current events or holiday high-volumes do occasionally happen.

3. Shipping Costs:

Orders over $150 CAD ship free within Canada. Orders over $150 USD ship free within the US.


Please note: Orders within Canada that do not qualify for free shipping do NOT always come with tracking unless the shipping upgrade for tracking is added to your order. We do ship untracked lettermail for smaller orders in Canada.

International orders (outside NA) do NOT come with tracking unless the shipping upgrade for tracking is added to your order). We highly recommend upgrading to the tracked shipping option if you order internationally.

4. International Shipments:

Buyers are responsible for any customs and import taxes that may apply. Although customs delays are rare, they can and do happen. I am not responsible for delays due to customs. US orders under $800 USD should be duty free.

5. Returns, Exchanges & Cancellations:

NO RETURNS ON OUR CLEARANCE / CLOSING SALE ITEMS.

At this time, we do not accept returns on any items for hygienic reasons due to COVID-19. If you are unsatisfied with your purchase please let me know immediately. We do not accept retuned items to the Niagra Falls address. If and when we do accept returns again, they must be shipped to the following address within 10 days for a full refund (less the actual cost of shipping - please note, orders that ship free still have an actual shipping cost, and this cost will be subtracted from the refund).

RIVERSTAR SALES
PO BOX 20076
SHOPPERS NORTH PO
BC, V1T 9L4
CANADA

Shipments returned to the Niagra Falls address are NOT eligible for refund as these items will NOT be returned to our studio. 

To be eligible for a return, please contact me within 7 days of delivery. Items must be shipped back within 10 days of delivery.

Buyers are responsible for all return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items cannot be returned: custom personalized items and items on sale. 

I don't accept cancellations, but please contact me if you have any problems with your order.

6. Why hasn't my purchased arrived yet?

Shipping delays CAN happen (e.g. customs, mis-routing). Although it is not ideal, it does sometimes happen through no fault of mine or yours. Please try and have patience while you wait for your package.

Please allow at least 15 BUSINESS days (30 for international buyers) before contacting me if your purchase has not yet arrived.

Orders that are incorrectly delivered because of an error in the provided address are not eligible for a refund due to mis-delivery or non-delivery. If you do believe the shipping address provided contains an error, please do contact me as soon as possible in case it is possible to correct the issue before the order is mis-delivered.

7. There is a problem with my order. What can I do?

If there was an error with your order due to a mistake on my part, I will do whatever I am able to fix the issue at no cost to you.